Refund Policy

We understand that sometimes things don't go as expected. Here's how we handle refunds at COLANOVELS:

Subscriptions are non-refundable

Once a subscription is purchased, it is not eligible for a refund.

Please make sure to select the correct plan before confirming your purchase.

Unsubscribe at any time

You can unsubscribe through the account settings page.

Cancellation policy: You will retain access to the content until the end of the current billing cycle, but no additional charges will be incurred.

What if there's a problem?

If you encounter any technical issues or incorrect charges, please contact us at cssp@colanovels.com within 7 days of the transaction.

We will investigate your situation and process a refund or assist in resolving the issue if necessary.

Refund processing

Refunds will be issued to the original payment method.

Refund requests are typically processed within 10 business days, depending on the payment provider.

For assistance or more information, please contact our support team at cssp@colanovels.com.