Frequently Asked Questions

1. If you place an order on our official website, how can I change the payment method for my renewal order?

Log in to your account center.

Go to "My Subscriptions".

Find the subscription for which you want to change the payment method and click "Manage Payment".

Enter your new credit card information and click "Save".

2. Where can I watch?

Enjoy our content anytime, anywhere! Log in to your account and watch our content instantly on our website, whether you are using a personal computer, smartphone or tablet.

3. What should I do if I encounter technical problems while watching?

If you encounter technical problems while watching, please try refreshing the page or checking your network connection. If the problem persists, please contact our customer service at cssp@colanovels.com for assistance.

4. Our subscription and cancellation policy

If you subscribe directly through our website, you can cancel your subscription at any time. To cancel your subscription, please visit your account settings, contact our customer service or use any available cancellation methods we provide.

Once you cancel your membership, your account will remain active until the end of the current billing cycle. To find out when your account will be closed, click "Billing Details" on the "Account" page.

You can still use our services until the end of the current billing cycle. To avoid being charged in the next billing cycle, please make sure to cancel your subscription before 11:59 PM the day before the next billing date.